Shipping & Returns
Shipping Policy
Thank you for shopping at Eldon's Sausage and Jerky Supply! We strive to ensure a smooth and efficient shipping process. Here's our shipping policy:
1. Shipping Locations:
- We currently ship to addresses within United States of America, Alaska and Hawaii may incur higher shipping fees.
2. Processing Time:
- Orders are usually processed within 1-2 from the date of purchase.
3. Shipping Methods:
- We offer standard shipping for all orders with USPS, UPS, FedEx and others.
4. Shipping Fees:
-Free Shipping on Orders over $99!
*Contiguous US States*
- Shipping fees may apply based on the order value and delivery location. The exact shipping cost will be displayed during the checkout process.
5. Estimated Delivery Time:
- The estimated delivery time is 2-7 days from the date of shipment. Please note that delivery times may vary based on your location and any unforeseen circumstances.
6. Order Tracking:
- Once your order is shipped, we will provide you with a tracking number. You can use this to track your package's status.
7. Delayed or Lost Shipments:
- While we do our best to ensure timely delivery, we are not responsible for any delays caused by the shipping carrier or unforeseen events.
- In case of a lost shipment, please contact us, and we will assist you in resolving the issue with the carrier.
8. International Shipping:
Please contact us at eldonsausage@gmail.com for international shipping prices.
- For international orders, additional customs duties and taxes may apply. These charges are the responsibility of the recipient.
9. Shipping Address:
- Please ensure that the shipping address you provide during checkout is accurate and complete. We are not responsible for packages delivered to incorrect addresses.
10. Returns Due to Shipping Issues:
- If there are any issues with your order due to shipping (e.g., damaged package), please contact us within 2 from the delivery date, and we will assist you with the return process.
11. Contact Us:
- If you have any questions or need more information about our shipping policy, please contact our customer support at:
Email: eldonsausage@gmail.com
Phone: 1-800-352-9453
Phone: 509-309-3140
Thank you for shopping with us! We hope you enjoy your products and have a wonderful experience with Eldon's Sausage and Jerky Supply.
Return & Exchange Policy
30-Day Return Policy (Excluding Food Items)
Thank you for shopping at Eldon's Sausage and Jerky Supply ! We want you to be completely satisfied with your purchase. Here's our return policy:
1. Return Window:
- You have 30 days from the date of purchase to return eligible items.
2. Eligible Items:
- Most products are eligible for return, except for food items.
3. Condition of Items:
- Returned items must be unused, undamaged, and in their original packaging.
4. Return Process:
- To initiate a return, contact our customer support at:
Email: eldonsausage@gmail.com
Phone: 1-800-352-9453
And we will guide you through the return process.
5. Return Shipping:
- You are responsible for the return shipping costs unless the return is due to our error.
6. Refund or Exchange:
- Once we receive and inspect the returned item, we will process your refund or exchange within 7 days.
7. Non-Refundable Items:
- Unfortunately, we cannot accept returns on food items due to safety and hygiene reasons.
8. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately, and we will arrange for a replacement or refund.
9. Contact Us:
- If you have any questions or need assistance with your return, please contact our customer support at:
Email: eldonsausage@gmail.com
Phone: 1-800-352-9453
Thank you for choosing Eldon's Sausage and Jerky Supply. We hope you enjoy your shopping experience with us!